When placing an order, the agreement of purchase is reached when your payment has been transferred.
Eventual taxes and duties will be covered by the customer and are not included in the price
All deliveries are handled by FedEx/UPS/DHL. We are unable to ship to box addresses.
If you wish to see the terms and conditions for delivery to other countries, choose your country here:
We guarantee that the supplied carpet is hand-knotted and matches the description on the araratrugs.com website. For each hand-knotted rug with a value over 992 €, a certificate of authenticity will be issued and sent with the order. For carpets, under 992 €, we will send the certificate as a PDF file to you.
We offer a warranty on all products purchased from us. The warranty is applicable for 2 years from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer, the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.
7-day money-back guarantee
As a private person, you have a 7-day money-back guarantee. You can return your carpet within 7 days of receiving the carpets and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to pack the carpet the same way as it was when you received it. The customers will be responsible for shipping the carpets back to us with full insurance. International customers are responsible for all shipping and/or VAT charges.
When sending back a carpet you first have to contact us. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well-packed.
The customers will be responsible for shipping the carpets back to us with full insurance. International customers are responsible for all shipping and/or VAT charges.
When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer’s expense. If a product is returned and is not in its original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.
All orders placed with us by any company will be considered B2B orders. For these orders, there can be exceptions regarding returns, shipping fees, and general terms and conditions. For these occasions, a separate contract will be provided by us to be signed and agreed on by the two parties. If you have any questions regarding this, you can contact us on email@example.com
araratrugs.com handles secure card payments in collaboration with Visa, MasterCard, and American Express. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through the DIBS Payment gateway to your bank.
If you don’t like to use a credit card you can transfer the money directly to our bank account. You have to pay the complete amount in 5 days or your order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is received.
We accept payments via PayPal in EUR, USD & JPY. You can pay using your PayPal balance or via credit card. However, there is a restriction on paying for goods produced in Iran using PayPal. If your shopping cart contains such products the PayPal payment option is removed. For more information visit www.PayPal.com.
Error on delivery
If something is wrong with your delivery, or if you receive the wrong or damaged carpet or the wrong number of carpets please contact our customer service immediately. The error has to be reported within 3 days time frame.
Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.
Customized/bespoke orders, If you are interested in ordering larger quantities and/or customized items, then contact our B2B support at firstname.lastname@example.org for more details regarding what is possible. For these occasions, a separate contract will be provided by us to be signed and agreed on by the two parties. Keep in mind that for customized/bespoke orders there will be an extended delivery time and that we charge a 30 % non-refundable down payment once the agreement has been made. This down payment needs to be finalized before we can go forward and order the items from our suppliers. All orders need to be paid in full, if and when carpets are in stock before anything can be sent out from our warehouses.
Carpets that are not received by the customer and returned to us
Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged an extra shipment & administration costs. Special customized ordered products are charged the full value.
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
araratrugs.com will not give any personal information to any third party. According to the law on handling personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please get in touch with our customer service.
Fax : +81-03-3746-121