FAQ Page
FAQ Page

Frequently Asked Question

We tried to give the most detailed answers to the questions we posed. If you can't find the answers you're looking for or if you want to get first-hand information, please contact our expert teams using the information on the contact page. Our teams will gladly greet you and answer your questions.

We have divided the questions prepared into some categories for you so that you can quickly reach the subject you are looking for. The questions on this page are updated according to our experiences and requests.

Product Information

Are your rugs hand-woven? +

All the carpets we produce are completely natural and hand-woven carpets. They are woven by human hands on looms, adhering to traditional methods. We also host you in the geography where carpets are produced.

Are the materials used natural? +

Apart from our responsibilities towards our planet and environment, we have responsibilities towards our people and culture. For this reason, all our materials used in carpets are natural.

Do you use chemicals on your rugs/carpets? +

No. As we have clearly stated in our sustainability policy, all of our rugs/carpets are produced with materials from nature and we do not harm nature.

How do you get the colors? +

This is the result of nearly 50 years of experience. Since our only business is carpet and carpet art, we stick to the methods of the past. There are billions of colors that our eyes see in nature and nature offers them to us.

How do I clean my rug/carpet? +

There may be spills on the rug/carpet you purchased at first. This is very natural, like soiling the carpet. You can wash the rug/carpet you bought at home with your own means, and for this we are giving away a booklet called "how to clean your rug/carpet at home".

 

If the rug/carpet you purchased is large, you will either do it in your garage or contact Ararat Studios. You know, there are 100-year-old antique rugs/carpets and we also provide services in this regard.

My rug is shedding is that normal? +

This is a very natural thing, but rugs/carpets produced by Ararat go through many checks before they are sent to you. For this reason, you do not feel these shedding.

Do you repair damaged rugs? +

Yes, we have nearly 50 years of experience in this field. We repair antique carpets and valuable carpets for you by passing them through a special process. We analyze the carpet to be repaired, then we start the repair process by producing the materials, if you give your approval.

Do you produce oversize rugs? +

Yes. Adhering to all the policies and production techniques described in these pages, we manufacture oversize rugs/carpets in one piece because we also have the largest looms in the world.

Is the color/pattern/size I want available? +

We produce the carpets you see on these pages or come across in a museum in the same colour, size, pattern and quality for you. We also gladly consider your customized and personalized projects. We have studies on this subject with many professions.

Services Provided

Do you repair damaged rugs? +

Yes, we have nearly 50 years of experience in this field. We repair antique carpets and valuable carpets for you by passing them through a special process. We analyze the carpet to be repaired, then we start the repair process by producing the materials, if you give your approval.

Do you produce oversize rugs? +

Yes. Adhering to all the policies and production techniques described in these pages, we manufacture oversize rugs/carpets in one piece because we also have the largest looms in the world.

Do you make custom production for individuals or companies? +

Yes. We work with various professions and sectors in this regard. For example, we have experience with architects and interior designers or museums or large organizations.

Do you have a store or showroom that I can visit? +

Yes. For now, you can see our products and production techniques at 3 points in the world. Follow our contact pages where they are. We will be pleased to host you. We plan to open stores in major cities around the world, either in person or with a franchise model.

Can I customize my rug? +

Yes. Also this is a great idea. You can transform your child's first painting into a carpet and immortalize it. Or you may want the carpet you see in a museum to be in your home or office. It makes no difference to patterns, colors or size. We meet your special production demands by adhering to all the techniques and values described here.

Can I follow the production process? +

Yes. If the carpet you ordered is produced specially for you, you can follow the production stage from the ERP interface you will provide, or you can request verbal or written information from us. We even offer you the opportunity to see how the carpet is produced on site, if you wish.

How long does it take to produce my order? +

This varies depending on the size, pattern, colors and of course which carpet family it belongs to. Do not forget that your carpet is woven from looms with completely natural materials. You know that the end result will be a great work of art. Hand-woven carpets can last from 1 to 3 months.

Can I have the carpet that I see somewhere manufactured? +

Yes, but we don't want to violate license rights in this regard. If anonymous, we can change the patterns, colors, sizes, etc. you see and make them special for you.

Order Information

How do I order as a company? +

Yes. You can order rugs/carpets on behalf of yourself or your company. Your invoice, warranty certificate and all other details are arranged accordingly.

Do you offer discounts to irelated professions? +

To be honest, we give any possible discount to anyone who complies with our sustainability policies. In big projects, we always talk to each other or discuss the issue by video conference. This is a feature of our culture.

Can I request that my order be shipped to another country? +

Yes. We take orders from all over the world and deliver them to the address you want, guaranteed from the door. We use special materials to prevent any damage to the carpet during our shipments. The product you buy is also guaranteed for transportation.

Can I track my order? +

From the moment you place an order, our expert team contacts you and informs you. We also take care of it after shipment. We give you a code where you can track your order. In this way, you can track your order. We also hold a customer satisfaction meeting with you after the order is delivered to you.

Can I cancel my order? +

Yes. If your order has not yet entered the production stage, we will immediately cancel your order. If your order is a product you like from the showroom, we immediately cancel it and stop the process until it is shipped.

Will I have to pay customs and duty fees? +

We know that this issue varies from country to country, and this is a topic we discussed and agreed with you during the ordering process.

Shipping & Delivery

How long is the delivery time? +

This varies according to the country and city you are in, but we work with the most professional transportation brands in the world and we give you a code where you can follow the processes after your order is out of us. We also follow the progress of the shipped order for you. All our transports are under warranty.

What is the shipping fee? +

No. You do not pay a shipping fee for the order you place or the product you buy.

How will my order be delivered? +

Your order will be hand-delivered to the address you provide by professional companies in transportation. The product is insured during transportation. You should pay attention to this issue when receiving the order. The product you order comes in a special packaging and has a special lock on it to see if it has been opened.

What should I do if my order is damaged during transport? +

Please don't panic. You will realize this when you receive the order. The product is insured and all costs are collected from the transport company. We can produce a new carpet for you or cancel your order. If you have received the order from the cargo company intact and you have detected a deterioration in the product, it is enough to contact us.

Payment

Which currencies do you accept? +

We use US Dollar and/or Euro currency.

How secure is your payment method? +

We do all our payment transactions with 3D secure or we use transfer to bank account. We leave this entirely to your choice.

What payment methods do you offer? +

We offer a variety of payment methods so you have the freedom to choose the one that suits you best. You can choose one of the following payment methods.

 

  • Credit card (VISA or MasterCard)
  • Paypal
  • Bank transfer
Do you issue invoices? +

Yes. In line with the information you provide, we issue a sales invoice to your name or company. We also send warranty certificate, user manual and other booklets.

Welcome to Ararat Rugs, the beginning of truly great things! Bring your new architecture or interior designs together with our magnificent and unique rugs.

Have you seen the wonderful designs of William Morris?

A key figure in the Arts & Crafts Movement, Morris championed a principle of handmade production that didn't chime with the Victorian era's focus on industrial'progress.